Refund and Failed-Call Policy
Draft v0.1, 2026-10-16. Part of the Terms of Service.
1. Failed calls are free, automatically
You are charged ₹0 when a call:
- returns an error from the data Provider or from us;
- times out or cannot reach the Provider;
- is rejected before it runs (invalid input, a budget cap, or insufficient balance);
- is a retry with the same idempotency key (you get the stored answer, free);
- returns a result our per-tool rules classify as no result (for example, an email finder that finds no email, or a search that returns nothing).
The usage log in your dashboard shows every such call as "failed, charged ₹0". The hold placed before the call is released immediately.
2. Reporting a bad result
If a call succeeded but the result was useless (wrong person, garbage text, empty data that our rules missed), click Report bad result on that call in the usage log within 7 days.
- Refunds of up to ₹[200] per month per account are credited automatically and immediately, as credit.
- Above that, we review within 2 business days and credit if the report is reasonable.
- Repeated reports on correct results may lead to review of the account.
3. Refunds of money
- Unused paid credit is refunded to the original payment method on request when you close your account, less any top-up fee already paid to the payment processor. Promotional and free credit is not refundable.
- Duplicate payments are refunded in full on request.
- Money refunds are processed within 7 business days through our payment processor; the bank may take longer to show them.
- Credits cannot be withdrawn as cash while the account is open, transferred to another account, or exchanged for anything other than calls on the Service.
4. Provider price changes
If a Provider's price changes, the price shown at the time of your call is what you pay. We do not retroactively re-price calls.
5. Contact
[email protected]. Include the call id from the usage log.